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Exactly a week ago, I woke up to a real nightmare for any business owner: getting slaughtered on Social Media. Herewith I would like to explain more, apologize, invalidate some of the false accusations and invite you all in the coming week to come and see how Crypto-TA really works, so you can judge for yourself. Furthermore I would like to thank all people who contacted me, supporting us, members, former members, Twitter followers and people I never interacted with before this….
Thank you very much!
THE refund
Customer has been refunded 100%. I’ve sent my apologies to the customer for the way I dealt with his request for the refund.
Once again, I want to express that we always honour a request for refund in the cool down period, but I tried to keep the customer longer onboard in a clumsy way, completely misinterpreted our conversation and mistakenly thought we agreed on my alternative proposal.
I can’t stress enough that, in no way, I wanted to refuse the refund and deeply regret the way I handled the dispute with the customer and take full responsibility for that.
Since I started Crypto-Ta.nl I have always acted in the most honest way and following the law. Does this single incident suddenly proof that I’m a scammer? For many it does apparently but lets check some facts & figures:
This would never be possible if Crypto-TA.nl was some shady company behind a comic avatar and offering a shady signal service.
I endorse you to find a “colleague” who managed to achieve the same and offers same kind of transparency.
Crypto Community faces “fuck ups” more or less on a daily base. We’re all humans and we make our mistakes and hopefully learn from it. I will.
The following was for me the most characteristic example how the public judges without knowing the real story: a well-respected trader had the guts to show some support, stating I’m not a scammer.
Some people I never interacted with, were trying to convince him of the opposite, not realizing this trader has been in our group for about 15 months, knowing exactly how we work!
The “leaked” images from our Slack
Screen shots were posted, stating it were trade calls.
This is absolutely not true! Like any professional user of TA, we look for different scenarios and our trades depend on the outcome of those possible scenarios.
We offer our members daily updates. We are not spoon feeding them with signals but publish our view on the market and describe different scenarios. When a member decides to take a trade based on our “possible scenario” it’s his own responsibility. All explained in our Introduction Email and Introduction Video.
Only when such a possible scenario unfolds in a trade set up, we post the set up in a channel called “crypto trades”. All our trades are tracked in our Trade Journal. This Journal is 24/7 accessible on our website and on a weekly base we tweet our results with a full recap. Full transparency, not hiding anything (we trade together with members and they check the Journals).
Internally, we have strict rules for these trades. When members get the trade but our team member misses his entry, we don’t track it as a trade.
Although member claims we posted trade set ups for shorting BTC, those calls were absolutely not given on those specific dates.
In fact, it’s even the opposite! On 25-10-2019, 1 of our team members posted a set up for a long trade in BTC! Team member and some members actually got in that trade.
We even didn’t communicate on Social Media we gave that signal, were in that trade or anything like that. All what was shared on Twitter was a post saying “not surprised about his move up” because it was what we’ve been warning our members already for days and was also tweeted the day before “be careful when shorting, we are in the final stages of a large correction” and the other day before: “reached target area for a bounce”. All our members were aware that we didn’t advice to short BTC because it met my conditions to expect a bounce.
To summarize: we didn’t call to short BTC, the tweets are supporting this and the so called “trade calls” were never given. Instead of that, some of us were in a long.
I can imagine people sometimes get the wrong impression by some of our tweets thinking we call every move correctly. Which is certainly not true as all of you can check in our frequently updated Trade Journal. The noise this all created, made me reconsider the way we tweet sometimes and I can assure you that I will take care these kind of misunderstandings won’t happen again.
Instead of bombarding you with numerous screenshots, invalidating the false accusations, we have another idea: we will show you 5 days what we share in our Slack, so you can judge for yourself!
5 Days in a row we will show you what we post in our Slack for our members, the following content:
First video (including an explanation how you can win one of the free memberships) will be posted Monday 04-11-2019. Announcement will be tweeted.
Stay tuned, coming week we will give you the chance to judge for yourself, together with loads of free content!
Crypto_Ed, 03-11-2019
